ZZ - Product return - Shipping label
ZZ - Product return - Shipping label
**Product Returns**
At DRAIN REHAB SOLUTIONS, we want you to be completely satisfied with your purchase. If you need to return an item, we’re here to help!
### Return Policy
- **Eligibility:** You can return items within 15 days of receiving your order, as long as they are in their original condition and packaging.
- **Non-returnable Items:** Unfortunately, some items, such as CIPP Inflatable packer and CIPP Liner Kit cannot be returned.
### How to Return an Item
1. **Initiate a Return:** Contact our customer service team at info@drainrehabsolutions.com to request a return authorization.
2. **Package Your Item:** Carefully pack the item in its original packaging. Include all tags and accessories.
3. **Ship It Back:** Use the prepaid shipping label provided by us.
### Refund Process
Once we receive and inspect your returned item, we will process your refund within 24 hours. The refund will be issued to your original payment method.
### Need Assistance?
If you have any questions or need further assistance, please reach out to our customer service team. We’re here to help!
Thank you for shopping with us!
RETURN & REFUND POLICY
RETURN & REFUND POLICY
All returns must be confirmed and approved by e-mail before the items are shipped back to us.
Please e-mail all return requests to: info@drainrehabsolutions.com
- All resin and pipe liner kit sales are final.
- You may return other unused, unopened merchandise within 30 days for a refund, minus shipping and handling fees and a re-stocking fee of 20%.
- We will only refund shipping costs if the return is a result of our error.
- In the case of defective merchandise, we will ship out a replacement once we have received and verified the defective merchandise.
- All items under warranty will be either replaced or repaired at the discretion of Drain Rehab Solutions with our client satisfaction approach.
SHIPPING AND DELIVERY TIMES
SHIPPING AND DELIVERY TIMES
For delivery in North America, delivery charges are all included in the invoice. Delivery time is 2 to 7 days.
For delivery to other countries, additional delivery charges may apply depending on the destination country. Delivery time is 7 to 14 days.
Customs Duty : is a tariff or tax imposed on goods when transported across international borders. May apply on your purchase depending your delivery zone.
Payment always the customer's responsibility. For any question about shipping fees, please contact us via info@drainrehabsolutions.com